TRAININGPEAKS • PLANS SELECTED PRODUCTS
Training Plan Email Coaching
Clear answers and practical guidance when you need help applying your Rapid Snail Racing plan—without turning a self-guided product into ongoing coaching.
BEFORE YOU EMAIL
Support is included only when the plan listing says so.
If email support is not named in the TrainingPeaks listing or your purchase confirmation, the plan is fully self-guided.
AVAILABILITY
Selected plans only
Confirm the TrainingPeaks listing before purchase.
RESPONSE TARGET
Within 2 business days
Monday–Friday, excluding statutory holidays.
SUPPORT WINDOW
During the active plan
From the first scheduled day through 14 days after its final scheduled day.
FORMAT
Asynchronous email
Concise guidance, not live chat or urgent support.
WHAT YOU CAN ASK
Help applying the plan you purchased.
A useful support question is specific, connected to your plan, and answerable without rebuilding your program. Typical topics include:
1️⃣
Plan setup
Choosing a sensible start date, applying the plan in TrainingPeaks, finding plan notes and understanding how the weeks are organized.
3️⃣
Intensity guidance
Interpreting the RPE, pace, heart-rate or power guidance already included in the plan.
5️⃣
Practical substitutionsnt
Finding a comparable option when travel, weather, equipment or facility access makes the listed workout impractical.
7️⃣
Session execution
General questions about warm-ups, cool-downs, equipment, hydration, fuelling, pacing and recovery for a listed workout.
2️⃣
Workout meaning
Clarifying terminology, sets, repetitions, recovery intervals, session purpose and intended effort.
4️⃣
One-off scheduling
Deciding whether a single workout can move within the same week while preserving recovery between key sessions.
6️⃣
Missed workouts
Choosing whether to skip, shorten or reschedule an isolated missed session instead of cramming extra work into the week.
8️⃣
Plan fit
Flagging that the plan no longer feels realistic and identifying whether another plan or ongoing coaching would be more useful.
SERVICE BOUNDARIES
A supported plan is still self-managed.
Email support helps you understand and apply a fixed plan. It does not provide the ongoing review, adaptation and accountability of a coach-managed service.
❎
No proactive monitoring
No daily calendar review, weekly check-in, missed-workout outreach or ongoing accountability.
❎
No routine workout-file analysis
No detailed review of uploaded pace, power, heart-rate, GPS, strength or other workout data.
❎
No ongoing plan rebuilding
No repeated calendar changes, customized progression, taper redesign or week-by-week adaptation.
❎
No custom performance planning
No individualized race strategy, season plan, technique-video review or return-to-training protocol.
❎
No appointments or live access
No phone calls, video meetings, supervised sessions, live chat or guaranteed real-time availability.
❎
No clinical or emergency advice
No diagnosis, treatment, rehabilitation, medication guidance, medical nutrition therapy or urgent monitoring.
USING THE SERVICE
Make the question easy to answer.
Send your message to coaches@rapidsnailracing.com, or to the support address in your purchase confirmation.
1️⃣
Use a searchable subject
Include the plan name, plan week and a short description of the issue.
2️⃣
Identify the exact workout
Give the scheduled date and workout title shown in TrainingPeaks.
3️⃣
Explain what changed
Share what you completed and any timing, travel, equipment or access constraints.
4️⃣
Ask one clear question
Combine closely related questions into a short numbered list where practical.
EXAMPLE EMAIL
Subject:
Olympic Build – Week 6 – moving Saturday's long ride
Message:
I am in Week 6 of the Olympic Build plan. Saturday's two-hour endurance ride conflicts with travel, and Sunday is available. I completed Friday's session as scheduled and have no pain or illness. Is Sunday a reasonable substitute, and should I keep Monday's workout unchanged?
If the workout arrives before the reply:
choose the more conservative option: rest, shorten, reduce the intensity or skip the session.
PLAN OR COACH
Choose the amount of support you want.
A self-guided plan keeps structure affordable. Ongoing coaching adds individual programming, regular review and adaptation when training or life changes.
Service area | Plan + email support | Ongoing coaching |
|---|---|---|
Program | Fixed plan selected by the athlete | Built and adapted for the individual |
Calendar | Managed by the athlete | Managed with coach involvement |
Contact | Reactive, occasional questions | Regular contact based on service tier |
Data review | Not included | Workout feedback and analysis |
Changes | Clarification and isolated substitutions | Ongoing adaptation as training and life change |
Accountability | Self-directed | Coach-supported |
RESPONSE AND SAFETY
Useful guidance, with realistic limits.
What to expect
Replies are normally sent within two business days, Monday–Friday, excluding statutory holidays.
A message received late Friday may be answered by Tuesday when Monday is a regular business day.
If no reply arrives after two full business days, check spam and resend with FOLLOW-UP in the subject line.
Email is not an emergency channel
Stop training and seek appropriate care for chest pain, fainting, severe shortness of breath, sudden weakness, confusion or another potentially urgent symptom.
Email support cannot diagnose pain, injury, illness or other health concerns. Contact an appropriately licensed professional when needed.
EMAIL SUPPORT FAQ